We offer a range of training and consultancy services all of which have been developed from established best practice. These can be tailored to suit specific client needs and an initial consultation will determine how to obtain maximum benefit from each of the workshops.

If you would like to discuss any of these options in more detail then please Contact Us for a free consultation without obligation.

Training Services

The following courses are available for those Organisations who are in the early stages of suing the Model as a performance management framework:

• An Introduction to the EFQM Excellence Model
• Implementing a self-assessment programme
• Facilitating consensus workshops
• Preparing Award applications
• How to conduct and host a successful site visit

For those requiring an in-depth understanding of the Model we offer Licensed European Assessor Training conducted by trainers with 15 years experience of this subject.

Facilitation Services

Many of our clients tell us that they do not have sufficient expertise in facilitation and, even if they do, they find it difficult to facilitate a workshop and contribute at the same time.

Feedback shows that having the right skills and experience for this essential role is the only way to achieve key objectives from the session.

We offer a full facilitation service for groups of all sizes and this includes planning and production of a post-workshop report.

Customer Satisfaction

These days in every Organisation the customer view is essential in planning and improvement activity. Often, however, feedback from customers is not given the level of thought required, both in methods for collecting it or in the way in which it is used.

We can help by conducting a full review and recommendations for improvement to existing methods or in the design of a new process for measuring and understanding customer satisfaction.

Employee Satisfaction

In the same way that we often fail to listen to our customers we can also overlook the importance of measuring employee satisfaction and, more importantly, acting on their feedback to identify ways in which satisfaction, motivation and they way we care for them can be improved.

If your Organisation needs help in developing survey methods based on best practice then we can help.